Welcome!  This page is maintained by the Town's appointed "Cable Advisor" (a Sudbury volunteer)


-For questions about our Access Channels (COMCAST 8, 9 / FiOS 31, 32), including
  • Program Listings
  • Access Town Programming on the Web
  • Community Bulletin Board (view or post),
  • How to get involved in local programming,
or other questions, Click here for SudburyTV.


-For questions or problems related to your cable service, check:



-Cable Company Contact #s:   
  •   1-800-COMCAST (1-800-266-2278)   
  •   1-800-VERIZON (1-800-837-4966)

-Program Schedules and Channel Lineups:

-Other Documents:
(The links above require Acrobat Reader)

FREQUENTLY ASKED QUESTIONS:
    [last update 3/29/10]

1. When, oh when, will Verizon provide FiOS to my neighborhood?
Verizon contractually has until February 2012 to provide service to the entire town.  All homes with aerial utilities, and many with underground utilities, should now have access to FiOS.  Please contact me if you have aerial utilities and cannot get FiOS.  If you have underground utilities, but do not get FiOS, there is little the Town can do.  Verizon will not share their construction schedules with the Town, so the Town cannot access their specific plans.  Note that underground construction generally stops in November and resume in the spring. 


2.  Why is COMCAST telling me that I have to start using a cable box?  If you have a non-digital (i.e., does not contain a digital tuner) "cable-ready" TV that you have been using to watch COMCAST's programming without a cable box,  you are going to have to start using digital cable boxes, as COMCAST has converted all their channels, except channels 2 - 22,  to digital.  This means that, rather than sending the channels down the cable in a form that looks like over-the-air TV, they are encoding the data digitally.  This improves quality, and allows them to provide more channels, especially more HD channels.  The most Basic tier (costs ~$14/month) will be untouched, but the Extended Basic (a.k.a. Standard) tier will require a cable box of some type (the lowest-end cable boxes are now called "Digital Adapters").

COMCAST has sent notification letters to all subscribers.  You do not need to pay attention to the letter if
  • you already have a digital cable box, or cablecard device (like an HDTivo). attached to every TV that uses cable, or
  • you have only the lowest (~$14/month) tier of service, and watch no channels above channel 22,
  • you have "Standard" or "Extended Basic" service, and all your TVs have digital tuners. 
Otherwise, you will have to get a digital cable box of some type from COMCAST for each of your TVs.  In most cases, COMCAST will supply these cable boxes at no additional charge.  You can program the cable-box remote to control volume and other basic functions on your TV, and you should be able to configure a TiVo or similar device to control the box by having the device emulate the remote control. 

Unfortunately, COMCAST doesn't have a current webpage on this topic, but you can get more information by calling them (1-800-COMCAST).


Page maintained by Jeff Winston, Sudbury's "Cable Advisor".

Copyright 2008, 2009, 2010   Town of Sudbury