-For
questions
about our Access Channels (COMCAST 8, 9 / FiOS 31, 32), including
- Program
Listings
- Access
Town Programming on the Web
- Community
Bulletin Board (view or post),
- How to
get involved in local programming,
or other
questions, Click here for SudburyTV.
-For
questions or problems related to your cable service, check:
-Cable
Company Contact #s:
- 1-800-COMCAST
(1-800-266-2278)
- 1-800-VERIZON
(1-800-837-4966)
-Program Schedules
and Channel Lineups:
-Other Documents:
(The links above require Acrobat
Reader)
FREQUENTLY
ASKED
QUESTIONS:
[last
update
3/29/10]
1. When, oh when, will Verizon
provide FiOS
to my neighborhood?
Verizon
contractually has until February 2012 to provide service to the
entire town.
All homes with aerial utilities, and many with underground utilities,
should now have access to FiOS. Please contact me if you have
aerial
utilities and cannot get FiOS. If you have underground utilities,
but do not get FiOS, there is little the Town can do. Verizon
will not share their construction
schedules with the Town, so the Town cannot access their specific
plans. Note that underground construction generally stops in
November and resume in the spring.
2.
Why is COMCAST
telling me that I have to start using a cable box?
If you have a non-digital (i.e., does not contain a digital tuner)
"cable-ready" TV that you have been using to watch
COMCAST's programming without a
cable box, you are going to have to start using digital cable
boxes, as COMCAST has converted all their channels, except channels 2 -
22, to
digital. This means that, rather than
sending the channels down the
cable in
a form that looks like over-the-air TV, they are encoding the data
digitally. This improves quality, and allows them to provide
more channels, especially more HD channels. The most Basic tier
(costs ~$14/month) will be untouched, but the Extended Basic (a.k.a.
Standard) tier will
require
a cable box of some
type (the lowest-end cable boxes are now called "Digital Adapters").
COMCAST has sent notification letters to all subscribers. You do
not need to pay attention to the
letter if
- you already have a digital cable box, or cablecard device
(like an HDTivo). attached to every TV that uses cable, or
- you have only the lowest (~$14/month) tier of service, and watch
no channels above channel 22,
- you have "Standard" or "Extended Basic" service, and all your TVs
have digital tuners.
Otherwise,
you will have to get a digital cable box of some type from COMCAST for
each of your TVs. In most cases, COMCAST will supply these cable
boxes at no
additional charge. You can program the cable-box remote to
control volume
and other basic functions on your TV, and you should be able to
configure a TiVo or
similar device to control the box by having the device emulate the
remote
control.
Unfortunately, COMCAST doesn't have a current webpage on this topic,
but you can get more information by calling them (1-800-COMCAST).
Page maintained by Jeff Winston,
Sudbury's
"Cable Advisor".