-For questions about our Access Channels
(COMCAST 8, 9
/ FiOS 31, 32),
including
- Program
Listings
- Accessing
Town
or School Programming via the Web
- Community
Bulletin
Board (view or post),
- How
to get involved in local programming,
or
other questions, Click here for SudburyTV.
-For
questions or problems related to your cable service, check:
-Cable Company Contact #s:
- 1-800-COMCAST
(1-800-266-2278)
- 1-800-VERIZON
(1-800-837-4966)
-Program
Schedules and Channel Lineups:
-Other Documents:
(The links above require Acrobat Reader)
FREQUENTLY
ASKED QUESTIONS:
[last update 12/26/10]
1. When, oh when, will
Verizon provide FiOS to my neighborhood?
Verizon contractually has until February 13, 2012 to provide
service to the entire town. All homes with aerial
utilities, and many with underground utilities, should now
have access to FiOS. Please contact me if you have
aerial utilities and cannot get FiOS. If you have
underground utilities, but do not get FiOS, there is little
the Town can do before 2/13/12. Verizon will not share
their construction schedules with the Town, so the Town cannot
access their specific plans.
If you live in Sudbury, and are reading this after
February 13, 2012, and Verizon says that their FiOS service is
not available to you. Please Email me (use the link in
the 2nd section above) with your name, address, phone number,
and, if you have it, who you spoke to at Verizon. Thanks
in advance!
One observation - Verizon appears to do their underground
builds in two steps: First, an "infrastructure" crew
lays the main trunk down the street, and later a different
crew does hookups to individual homes. In Sudbury, it
seems that the first crew has run way ahead of the second one,
so many neighborhoods have been visited, with fiber buried,
but no service has been offered. Unfortunately, all you
can do is wait, or possibly call Verizon to express your
interest. Of course, another choice is to call
COMCAST. Once you get past the hype, there are many who
believe the services provided by the two vendors are much more
similar than different.
Page maintained by Jeff
Winston, Sudbury's "Cable Advisor".